Effective Date: June 2025
1. Our Commitment
At JENGO, we are committed to providing responsive, fair, and professional service to every customer — whether you are a first-time buyer or a large contractor.
2. How to Reach Us
- Phone/WhatsApp: Available Monday – Saturday, 8:00 AM – 6:00 PM
- Email: info@jengo.ug
- Live Chat: Available on jengo.ug during business hours
3. Response Times
- Phone and WhatsApp enquiries: Immediate during business hours
- Email enquiries: Within 24 hours on business days
- Complaints: Acknowledged within 24 hours; resolved within 5 business days
4. Order Support
We can assist with:
- Order status and tracking updates
- Product specifications and availability
- Invoicing and documentation
- Site delivery scheduling and changes
- Bulk order quotations
5. Complaints Procedure
If you are unhappy with any aspect of our service:
- Contact our support team with your order number and details of your concern.
- A team member will acknowledge your complaint within 24 hours.
- We will investigate and propose a resolution within 5 business days.
- If you remain unsatisfied, you may escalate to our management team at info@jengo.ug.
6. Feedback
We welcome your feedback. If we have served you well — or fallen short — please let us know. Your input helps us build a better platform for Uganda’s construction industry